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Shipping & Returns

Returns Policy

RETURNING ITEMS PURCHASED AT FIRECOMPANIESSTORE.COMWe want you to be happy with your purchase from firecompaniesstore.com. You may exchange or return most merchandise for a full refund, less shipping charges, based on the original form of payment, within 60 days of purchase. If you are returning a gift, you will receive a store merchandise credit. 

In the case of an exchange, shipping for the new item will be free of charge. (However, we do not refund return shipping charges, unless we made an error.)

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.